SHIPPING INFORMATION &
TERMS & CONDITIONS
Our bouquets are delivered by courier Monday to Friday. We require at least five days notice as our delicious cookies are baked fresh to order. If your order is time sensitive (such as a birthday) we recommend that you schedule delivery for the day before the event.
Kooky Cookies cannot be responsible for shipping delays caused by couriers or for charges incurred for re-delivery attempts and/or incorrect address information, so please make sure someone will be at the shipping address given to sign for the bouquet. Unfortunately, we cannot specify a time for delivery, as the lovely men in brown nylon suits are very busy. If your cookies are to be delivered to a beautiful but remote part of UK, please allow an extra day for transit.
In the case of delivery to certain locations where a third party is involved, such as offices, hospitals hotels, and other business locations, the signature of any person authorised to accept delivery on behalf of the organisation shall be accepted as proof of delivery to your chosen recipient.
We take great care in packaging our cookies safely for shipping. We send out our bouquets in custom designed packaging with bubble wrap, created to ensure the cookies arrive in perfect condition. However accidents can happen, so if any of your decorated cookies arrive completely broken, the damage must be reported to us within 48 hours of receipt to be considered for credit. Only cookies that are completely broken will be considered for credit/refund, and we may require the bouquet be returned to us or photographed for proof of damage before a credit/refund is issued. It`s not that we don`t believe you, but our couriers like to see. Kooky Cookies are not responsible for chips or defects in the appearance of our decorated cookies that may happen during transit, or for minor breakage.
Payment is due before we commence baking. We accept all major credit and debit cards, with the exception of American Express. Cheques must clear before the order is accepted and PayPal.
Please note: After payment has been processed, we cannot make major changes to your order.
All details given are covered under the Data Protection Act, we will never pass your information on to any third parties.